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How we protect your account and information

Your personal data — account details, payment info, withdrawal history — stays encrypted on our platform.

Data encrypted end-to-endLocal payment securityYour access, your control
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istana petir How we protect your account and information
REACH OUR TEAM

Contact paths for privacy requests

Need to check what data we have on file, update your details, or raise a concern about how we handle your information?

Email Support Send privacy questions to [email protected].
Live Chat Open the chat widget in the lobby during your session.
Account Settings Head to Account Settings in the sidebar to view your profile data, linked payment…
HOW WE OPERATE

Data handling, security and your account controls

We use industry-standard encryption for all login sessions and payment transfers. Deposits via DANA, OVO, GoPay and QRIS route through certified payment gateways; we never see your full card or wallet credentials.

Encryption Standard

All login, deposit and withdrawal data moves through TLS 1.3 encryption. Your account credentials are never visible to our support team, even during troubleshooting.

Payment Data Isolation

DANA, OVO, GoPay and QRIS transactions are processed by certified payment partners. We store only the transaction ID and timestamp, not your wallet or card details.

Session Cookies

Your lobby session uses a secure cookie that expires after 24 hours of inactivity. You can delete cookies anytime from Settings or your browser; you'll log back in on your next visit.

Withdrawal Verification

Every payout request asks for SMS or email confirmation using the phone or address on your account. This step prevents unauthorized withdrawals to different bank accounts or wallets.

Data Retention

Account data stays live while you're active. Closed accounts have withdrawal records kept for seven years per compliance law; other personal details are deleted within 30 days of closure.

Access Requests

Contact [email protected] with 'Data Subject Request' in the subject line. We provide a full export of your account data, login history and deposits within five business days.

Questions about your privacy on istana petir

We pass your payment request to the certified processor for that method; we never receive your wallet password or card number. The processor confirms the transaction, we log the amount and timestamp to your account, then the lobby credits your balance. Your linked payment method is stored encrypted so deposits stay fast on your next visit.

Withdrawal records, verification documents and transaction history are kept for seven years for compliance with Indonesia regional law. Your name, email, phone and profile details are erased within 30 days of account closure. You can request a final data export before closing if you want to keep personal records.

Yes. Send an email to [email protected] with 'Data Subject Request' in the subject line. Include your account email or username. We provide a complete export of your profile, payment history, login timestamps and all stored information within five business days, free of charge.

We use session cookies to keep you logged in and to remember your lobby preferences. These cookies expire after 24 hours of inactivity. You can delete them anytime from your browser settings or our Account Settings panel. Clearing cookies logs you out; you'll need to sign back in on your next visit.

Contact our privacy team at [email protected], use the live chat in the lobby, or go to Account Settings and select 'Report a Privacy Concern.' We respond to all data-handling questions within 24 hours. For formal complaints, we escalate to our compliance officer.

Every QRIS or OVO payout requires your approval via SMS or email before it leaves our platform. We confirm the destination wallet or account number with you in the withdrawal dialog. Once approved, the payment goes to the certified processor; you'll see the transaction ID on your account and a receipt from your wallet app within minutes.

Head to Account Settings, select 'Privacy Options,' and you can update or hide profile fields like your phone or city. To delete your entire account and all linked data, contact [email protected] with 'Account Deletion Request' and we'll guide you through the process. Withdrawal records will still be retained per compliance law.

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